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# ADAM Aspire

## Sitemaps

- [XML Sitemap](https://www.adam-aspire.co.uk/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [British Dental Conference And Dentistry Show (BDCDS)](https://www.adam-aspire.co.uk/dentistry-show-london/) - BDIA Dental Showcase - London Excel Friday 13th & Saturday 14th March 2026 Get your free ticket here: https://dentalshowcase.com/ Business of Dentistry - Beyond the Chair 2026 Conference Saturday 9th May - Birmingham Get your ticket here: https://www.bizdentistry.com/event-details/the-business-of-dentistry-thinking-beyond-the-chair British Dental Conference & Dentistry Show (BDCDS) 15-16 May 2026 |
- [Upcoming Events](https://www.adam-aspire.co.uk/upcoming-events/) - Association of Dental Administrators and Managers at Dentistry Show London
- [👟 Rally your dental team for a 5K challenge with a difference!](https://www.adam-aspire.co.uk/👟-rally-your-dental-team-for-a-5k-challenge-with-a-difference/) - On Saturday 11th October 2025, Bridge2Aid and the BDIA are inviting the whole dental community – teams, family, and friends – to lace up their trainers, complete 5K, and help raise vital funds for their fantastic work. ✨ Why Bridge2Aid? Bridge2Aid provides essential training for local healthcare workers in some of the poorest communities around
- [BDIA Dental Showcase 14th & 15th March 2025](https://www.adam-aspire.co.uk/bdia-dental-showcase-we-cant-wait-to-see-you-there/) - The BDIA Dental Showcase 2025, taking place on 14th-15th March at ExCeL London, is the UK’s largest expo for dental professionals, bringing together over 8,000 industry leaders, including speakers, suppliers, academics, and practitioners, all under one roof. With over 300 manufacturers and suppliers showcasing the latest innovative products, equipment, and services, this event is the pinnacle of excellence, driving innovation to
- [BDIA and ADAM Announce Strategic Partnership to Support Dental Practice Teams](https://www.adam-aspire.co.uk/bdia-and-adam-announce-strategic-partnership-to-support-dental-practice-teams/) - The British Dental Industry Association (BDIA) is excited to be working in partnership with the Association of Dental Administrators and Managers (ADAM), uniting two well-established organisations with a shared goal — to support the people who keep dental practices running and raise standards across the profession. This strategic partnership will focus on delivering practical benefits
- [Professor Brian Cox announced as BDIA Dental Showcase HEADLINE SPEAKER!](https://www.adam-aspire.co.uk/professor-brian-cox-announced-as-bdia-dental-showcase-headline-speaker/) - The BDIA Showcase 2025 just got even more exciting! Attendees are in for a truly extraordinary experience as Professor Brian Cox takes the stage as our headline speaker. Prepare for a conversation that will ignite curiosity like no other show has done before, exploring the uncharted territory of science in dentistry from the society’s
- [Working Feedback Partners with ADAM to Enhance Support for Dental Practice Managers](https://www.adam-aspire.co.uk/working-feedback-partners-with-adam-to-enhance-support-for-dental-practice-managers/) - The Dental Practice Managers’ Association (ADAM – Association of Dental Administrators and Managers) is excited to announce a new partnership with Working Feedback, designed to streamline the collection of patient feedback and enhance the online reputation of dental practices across the UK. This collaboration brings together two organisations dedicated to supporting dental practice managers in
- [FMC, publisher of Dentistry and Dentistry.co.uk, is delighted to announce its partnership with the Association of Dental Administrators and Managers (ADAM).](https://www.adam-aspire.co.uk/fmc-publisher-of-dentistry-and-dentistry-co-uk-is-delighted-to-announce-its-partnership-with-the-association-of-dental-administrators-and-managers-adam/) - The joint venture will unlock the power of Dentistry Compliance and Dentistry CPD products for ADAM members. Practice managers and other non-clinical members of the dental team will have access to FMC’s vast library of content and support material. It opens up a new range of useful resources and information on everything from business management
- [](https://www.adam-aspire.co.uk/9115-2/) - ADAM delighted to partner with Snowbird Finance The Association of Dental Administrators and Managers (ADAM) is delighted that Snowbird Finance has announced it is partnering with ADAM to support and advise Practice Managers through the finance solutions they offer to dentists, dental practices, and dental patients. Snowbird Finance is a specialist credit broker to the
- [Enhanced Business Growth with Snowbird Finance’s Retail Finance Solutions](https://www.adam-aspire.co.uk/enhanced-business-growth-with-snowbird-finances-retail-finance-solutions/) - ADAM Sponsor Snowbird Finance tells us how their retail finance solutions can help with your business growth... Businesses of all sizes can leverage Snowbird Finance’s retail finance services to propel their growth to new heights. Unlike some finance providers that demand exclusivity, Snowbird Finance empowers businesses to partner with multiple providers, maximizing revenue potential. Additionally,
- [Join us at BDIA Dental Showcase – the ‘must go’ dental event for the whole team!](https://www.adam-aspire.co.uk/join-us-at-bdia-dental-showcase-the-must-go-dental-event-for-the-whole-team/) - An unmissable opportunity for the entire practice team, BDIA Dental Showcase provides everything you need to enhance your techniques, improve your Practice, and inspire your team! This free, two-day event is the first opportunity in 2024 to discover the most exciting insights and innovations within dentistry. You will meet with over 300 of the UK’s
- [Steven Bartlett announced as headline speaker at the British Dental Conference & Dentistry Show](https://www.adam-aspire.co.uk/steven-bartlett-announced-as-headline-speaker-at-the-british-dental-conference-dentistry-show/) - Steven Bartlett, the renowned entrepreneur and influencer, will be speaking at this year’s British Dental Conference & Dentistry Show co-located with Dental Technology Showcase at the NEC Birmingham. Steven Bartlett, known for his inspirational journey and impact in the business world, will take part in a captivating fireside chat. His session promises to ignite
- [Specialist Dental and Healthcare Solicitors Thomas Coates and Sarah Buxton are pleased to announce their acquisition of the entire issued share capital of FTA Law Limited in a management buyout. The firm will now trade as Buxton Coates Solicitors Limited from 1 st July 2023.](https://www.adam-aspire.co.uk/specialist-dental-and-healthcare-solicitors-thomas-coates-and-sarah-buxton-are-pleased-to-announce-their-acquisition-of-the-entire-issued-share-capital-of-fta-law-limited-in-a-management-buyout-the-f/) - FTA Law was formed in 2016 by experienced Solicitors Thomas Coates and Sarah Buxton alongside Chris Strevens, Lis Hughes and Andy Acton, Directors of the Frank Taylor Group of Companies. The firm was formed out of a jointly held desire to offer legal services in a transparent, timely and cost-effective way, prioritizing client care above
- [Registration is OPEN](https://www.adam-aspire.co.uk/registration-is-open/) - The countdown is officially on for the British Dental Conference & Dentistry Show (BDCDS) which returns to the NEC Birmingham on 12-13 May 2023. Registration is completely free for dental professionals and is now live on the website at birmingham.dentistryshow.co.uk. Secure your place today to make sure you don’t miss: 150+ hours
- [Only 1 month left to enter NASDAL DCby1 Practice of the Year Award](https://www.adam-aspire.co.uk/only-1-month-left-to-enter-nasdal-dcby1-practice-of-the-year-award/) - Practices are reminded that time is running out to enter the 2023 NASDAL Dental Check by One (DCby1) Practice of the Year award. The closing date is Friday 10th February 2023 at 5pm. The award seeks to recognise a practice that has successfully introduced the British Society of Paediatric Dentistry (BSPD) Dental Check by One
- [NASDAL DCby1 Practice of the Year Award 2023 is announced](https://www.adam-aspire.co.uk/nasdal-dcby1-practice-of-the-year-award-2023-is-announced/) - New Chair of NASDAL, Heidi Marshall has just announced the launch of the 2023 NASDAL Dental Check by One (DCby1) Practice of the Year award. The award seeks to recognise a practice that has successfully introduced the British Society of Paediatric Dentistry (BSPD) Dental Check by One into their practice. The aim of the initiative
- [Past Events](https://www.adam-aspire.co.uk/past-events/)
- [BSPD provides children’s oral care guide in 8 additional languages](https://www.adam-aspire.co.uk/bspd-provides-childrens-oral-care-guide-in-8-additional-languages/) - With the introduction of 8 translations into languages most commonly spoken by asylum seeking children and their families, BSPD’s Practical Guide to Children’s Teeth is now available in a total of 9 languages. Since its original publication in English in 2016 and then subsequent translation into Ukrainian earlier this year, the Society has recently undertaken
- [Gold For Kids – don’t miss the October melt!](https://www.adam-aspire.co.uk/gold-for-kids-dont-miss-the-october-melt/) - Time is running out for those practices that want to make sure their unwanted dental restorations are used for a better purpose - supporting the more than 4.5 million children living in poverty in the UK. Gold for Kids next ‘melt’ is taking place at the beginning of October but there is still time for
- [The Covid-19 Public Inquiry has now been officially launched!](https://www.adam-aspire.co.uk/the-covid-19-public-inquiry-has-now-been-officially-launched/) - The Chair of the Inquiry has released her opening statement, which provides a breakdown of the first three modules of the Inquiry, and the protocol for becoming a Core Participant. The purpose of the Inquiry is to provide a factual account of what happened across the whole of the UK during the Covid-19 Pandemic, with
- [ADAM delighted to support the Dentistry Show London 2022](https://www.adam-aspire.co.uk/adam-delighted-to-support-the-dentistry-show-london-2022/) - The Dentistry Show London is thrilled to be welcoming the Association of Dental Administrators and Managers (ADAM) to the event this October. To receive continued support from this and several other professional bodies ensures that we can always deliver exceptional education and networking opportunities for all members of the team. The ADAM team is
- [ADAM are delighted to begin their partnership with industry insurance experts Densura.](https://www.adam-aspire.co.uk/adam-are-delighted-to-begin-their-partnership-with-industry-insurance-experts-densura/) - Densura understand that Practice Managers are the heart of the dental practice but can be overlooked and underappreciated. By partnering with ADAM, the only association which represents the non-clinical members of the dental team, they are acknowledging just how important these roles are within a practice….and we love that!
- [5 reasons to attend Dental Showcase](https://www.adam-aspire.co.uk/5-reasons-to-attend-dental-showcase/) - After over 2 years since the last BDIA Dental Showcase we are thrilled to welcome back over 250 leading suppliers and manufacturers, over 80 expert speakers and thousands of dental products to ExCeL, London, 25 – 26 March 2022. REGISTER YOUR FREE PASS: https://dentalshowcase2022.reg.buzz/association 250+ leading dental suppliers and brands showcasing thousands of products Explore
- [Enter the 2022 Dental Awards with an exclusive discount for ADAM members](https://www.adam-aspire.co.uk/enter-the-2022-dental-awards-with-an-exclusive-discount-for-adam-members/) - It’s easier than ever to enter yourself or nominate a colleague or practice for the Dental Awards this year. Simply head over to the-probe.co.uk/awards, click the link to register and complete the online form. And ADAM members get an exclusive discount code for 25% the price of entry! The Dental Awards are the longest running
- [Four BSPD role models celebrated with life membership](https://www.adam-aspire.co.uk/four-bspd-role-models-celebrated-with-life-membership/) - Four exceptional dentists, who have all left an indelible legacy on the specialty of paediatric dentistry, have been awarded Honorary Life Membership of BSPD. Richard Welbury, Barbara Chadwick, Stephen Fayle and Linda Arch have all played important leadership roles, both clinically and personally, serving in different capacities on BSPD’s national executive. Professor Richard Welbury CBE
- [BSPD bids farewell to long-serving PR consultant, Caroline Holland](https://www.adam-aspire.co.uk/bspd-bids-farewell-to-long-serving-pr-consultant-caroline-holland/) - November sees the departure of BSPD’s PR consultant, Caroline Holland, who has developed and finessed the media relations role - promoting the mission and purpose of the Society - over the last seven years. Caroline’s vision for BSPD has meant that over this period the Society is now seen as the go-to authority voice on
- [BSPD welcomes WHO inclusion of fluoride preparations on children’s medicine list ](https://www.adam-aspire.co.uk/bspd-welcomes-who-inclusion-of-fluoride-preparations-on-childrens-medicine-list/) - BSPD welcomes the announcement made by WHO to include fluoride containing preparations in their essential medicine list for children. This is a new development which reflects the recognition of oral health as an important aspect of children’s overall health and wellbeing. The report of the 23rd WHO expert committee into the ‘Selection and Use of
- [Gain foundational dental knowledge to help you succeed in  non-clinical dental positions with the BDIA Certificate: Introduction to Dentistry.](https://www.adam-aspire.co.uk/gain-foundational-dental-knowledge-to-help-you-succeed-in-non-clinical-dental-positions-with-the-bdia-certificate-introduction-to-dentistry/) - A special offer is now available from the British Dental Industry Association (BDIA) for ADAM members who want to improve their knowledge to help them in their careers in non-clinical dental positions. If you are working in a non-clinical role in a dental practice, for example, an administrator, treatment coordinator, receptionist, office manager, marketing
- [New CQC strategy champions regulation driven by people's experiences of care](https://www.adam-aspire.co.uk/new-cqc-strategy-champions-regulation-driven-by-peoples-experiences-of-care/) - Today the Care Quality Commission (CQC) launches an ambitious new strategy based on extensive consultation with the public, providers of health and social care services, charities and partner organisations. CQC’s purpose of ensuring high-quality, safe care won’t change, but how it works to achieve this will. The new strategy is set out under four themes: People and communities: regulation that is driven by people’s needs and experiences, focusing on what is important
- [State of the Nation](https://www.adam-aspire.co.uk/state-of-the-nation/) - On Thursday 25 March 2021 NASDAL (National Association of Specialist Dental Accountants and Lawyers) held its annual press conference, this year virtually at BDIA Dental Showcase, and many Principals, Associates and team members, along with the dental media, joined what was an enlightening event with 5 presentations and then an interactive Question & Answer session.
- [Join us for free at the new virtual event for the dental profession: BDIA Dental Showcase On Demand](https://www.adam-aspire.co.uk/join-us-for-free-at-the-new-virtual-event-for-the-dental-profession-bdia-dental-showcase-on-demand/) - Filmed live from a COVID-secure TV studio, BDIA Dental Showcase On Demand (22 - 26 March 2021) will provide an experience for the profession like no other, bringing the lights and excitement of a physical show to your home or practice. With 50 free seminars, 100 leading exhibitors and zero cost, BDIA Dental Showcase On
- [ADAM to present Practice Manager of the Year Award at the 2021 Dental Awards](https://www.adam-aspire.co.uk/adam-to-present-practice-manager-of-the-year-award-at-the-2021-dental-awards/) - The Practice Manager of the Year Award at the 2021 Dental Awards, the original and most respected awards programme in UK dentistry, has gained added prestige as it will now be presented by ADAM (The Association of Dental Administrators and Managers). The Practice Manager of the Year Award is open for entries to all practice
- [BADN SALARY SURVEY 2020](https://www.adam-aspire.co.uk/badn-salary-survey-2020/) - The British Association of Dental Nurses (BADN), the UK’s professional association for dental nurses, has today launched its 2020 Salary Survey. The Survey is open to all dental nurses, non-members as well as BADN members, to find out how much dental nurses in the UK are being paid, as well as whether they were paid
- [The Association of Dental Administrators and Managers (ADAM) has chosen WestWon Limited as its preferred finance partner to support its members.](https://www.adam-aspire.co.uk/the-association-of-dental-administrators-and-managers-adam-has-chosen-westwon-limited-as-its-preferred-finance-partner-to-support-its-members/) - The Association of Dental Administrators and Managers (ADAM) has chosen WestWon Limited as its preferred finance partner to support its members. Lisa Bainham, president of ADAM comments “WestWon have bought some really exciting changes to the Dental Profession with their innovative products and services. WestWon has recently launched a new Dental Finance App for
- [CQC Outcome 4](https://www.adam-aspire.co.uk/faq-106/) - Question: Can anyone list the evidence for outcome 4 cqc please? Answer: Outcome four Care and Welfare of People who use the Service Require: Pt experience effective, safe and appropriate care and treatment which meets their needs Example Maintenance of up to date clinical competence and training Full pt history, including patient expectations and needs,
- [CODE acquires Isopharm to create leading provider of software solutions for dental practices and professionals](https://www.adam-aspire.co.uk/code-acquires-isopharm-to-create-leading-provider-of-software-solutions-for-dental-practices-and-professionals/) - CODE has completed the acquisition of Isopharm which brings together the market leading compliance platform with the largest provider of online CPD for dental practitioners into a single entity. Established for over 20 years, Isopharm is the leading provider of online CPD with over 60% of all dental practitioners using their innovative solutions to meet
- [ADAM – Congratulations to Jason Wong](https://www.adam-aspire.co.uk/adam-congratulations-to-jason-wong/) - The Association of Dental Administrators and Managers, (ADAM) would like to offer their congratulations to Jason Wong MBE who has been appointed Deputy Chief Dental Officer for England, in succession to Janet Clarke who retired last year. Jason will work alongside CDO Sara Hurley and Deputy CDO Eric Rooney in collaboration with local and regional
- [COVID-19: update from the GDC - 26/03/20](https://www.adam-aspire.co.uk/covid-19-update-from-the-gdc-260320/) - Responding to COVID-19: providing treatment in uncertain times As the COVID-19 crisis continues to develop, the challenges facing dental professionals are changing. The importance of effective infection control within dental primary care settings remains, but that is leading to a rapid reduction in the treatment being offered, reinforced by guidance to practices operating within the
- [COVID-19: GDC update for dental professionals 23/03/20](https://www.adam-aspire.co.uk/covid-19-gdc-update-for-dental-professionals-230320/) - Responding to COVID-19: regulating in uncertain times The central role which GDC has as a regulator is to protect patient safety and to maintain public confidence in dental services. The onset of COVID-19 doesn’t change that, but it is changing - and will continue to change - how we do it in practice. We know
- [COVID-19: update from the Chief Executive and Registrar of the GDC, Ian Brack](https://www.adam-aspire.co.uk/covid-19-update-from-the-chief-executive-and-registrar-of-the-gdc-ian-brack/) - Dear colleague Our main objective during the period of the COVID-19 pandemic is to ensure our people are kept safe and that everyone in the dental profession is aware of and understands the latest advice. We are very aware that the situation is very fluid at present, however we wanted to remind you that our
- [COVID-19 latest guidance](https://www.adam-aspire.co.uk/covid-19-latest-guidance/) - England For the latest information and guidance on COVID-19, please visit NHS England's Coronavirus: Standard operating procedures for primary care settings webpage. The NHS England website also contains the standard operating procedure for primary dental care settings (including community dental services). Wales Public Health Wales has published guidance for professionals and is providing regular updates. They also refer to Public Health
- [Providing dental care remotely - GDC Statement](https://www.adam-aspire.co.uk/providing-dental-care-remotely-gdc-statement/) - As part of our statutory objective to protect the public, we continually monitor new developments in the dental sector. We are aware of a number of organisations offering services remotely which could constitute dentistry as defined in law, including the growth in ‘direct-to-consumer orthodontics’. Orthodontic work is a sub-speciality of dentistry, primarily concerned with disturbances
- [Reasons to join us](https://www.adam-aspire.co.uk/join-us/) - Join Us - Association of Dental Administrators and Managers
- [Registration is now open!](https://www.adam-aspire.co.uk/registration-is-now-open/) - Registration for the British Dental Conference and Dentistry Show 2020 is officially open! Now you can secure your place at the event to make sure you don’t miss out on the extensive education and networking opportunities available. A world-class speaker line-up has been accrued, with industry-leading professionals sharing their colossal collective experience and expertise. There
- [Are we allowed to pass on extracted teeth (autoclaved) to a local school?](https://www.adam-aspire.co.uk/faq-172/) - Legally you should obtain a signed release note from the patient the teeth were extracted from.
- [Training](https://www.adam-aspire.co.uk/training-2/) - Training - Association of Dental Administrators and Managers
- [Training](https://www.adam-aspire.co.uk/training/) - Training - Association of Dental Administrators and Managers
- [The ADAM Team](https://www.adam-aspire.co.uk/the-adam-team/) - The Adam Team - Association of Dental Administrators and Managers
- [#beproud urges dental professionals to share their ‘good’ achievements](https://www.adam-aspire.co.uk/beproud-urges-dental-professionals-to-share-their-good-achievements/) - National Smile Month sees the launch of a new campaign aimed at highlighting and supporting the dental profession’s greatest ‘achievements for good’. The ‘beproud’ hashtag will come into force in the coming weeks as the dental profession and industry celebrate the daily good work of colleagues, customers and friends whose actions they think are worthy
- [One in three warnings issued by the General Dental Council (GDC) relate to a dentist’s personal conduct](https://www.adam-aspire.co.uk/one-in-three-warnings-issued-by-the-general-dental-council-gdc-relate-to-a-dentists-personal-conduct/) - The results of a Freedom of Information (FOI) request to the General Dental Council (GDC) by Dental Protection demonstrate how important it is for dental professionals to have comprehensive indemnity cover and dentolegal support when faced with GDC proceedings. Nearly one third (29%) of the warnings issued by the GDC in the past five years
- [Dental Protection urges dentists to pay their Annual Retention Fee (ARF) by 31 December to the General Dental Council (GDC) to avoid significant disruption to their practice and potential sanctions](https://www.adam-aspire.co.uk/dental-protection-urges-dentists-to-pay-their-annual-retention-fee-arf-by-31-december-to-the-general-dental-council-gdc-to-avoid-significant-disruption-to-their-practice-and-potential-sanctions/) - Throughout the past years, Dental Protection has been contacted by an increasing number of dentists who have failed to pay their Annual Retention Fee (ARF) to the General Dental Council (GDC) by the 31 December 2018. Any dentist who has not paid their ARF by this deadline is removed by the GDC from the register
- [Dental organisations support World Antibiotic Awareness Week](https://www.adam-aspire.co.uk/dental-organisations-support-world-antibiotic-awareness-week/) - Three national dental organisations are supporting the World Health Organisation’s World Antibiotic Awareness Week by urging the dental profession to help keep antibiotics working. The Faculty of General Dental Practice (FGDP(UK)), the British Association of Oral Surgeons (BAOS) and the Association of Clinical Oral Microbiologists (ACOM) say that while progress has been made in reducing
- [Benchmark your pay rates 2018](https://www.adam-aspire.co.uk/benchmark-your-pay-rates-2017/) - ADAM and specialist dental accountants Hazlewoods are working in partnership to produce their annual survey looking at current pay rates. The aim is to gain a better understanding of current rates of pay within the dental sector and provide participants with a benchmark against others in their region. One lucky respondent will win an iPad
- [FGDP(UK) Vice-Dean made Queen's Honorary Dental Surgeon](https://www.adam-aspire.co.uk/fgdpuk-vice-dean-made-queens-honorary-dental-surgeon/) - Group Captain Mark Richardson, Vice-Dean of the Faculty of General Dental Practice UK (FGDP(UK)), has been appointed Her Majesty The Queen's Honorary Dental Surgeon. The honour follows his recent promotion to Chief Dental Officer of the Royal Air Force (RAF), and caps off a successful year in which he was also elected to the Faculty Vice-Deanship.
- [New Team Member For DPAS](https://www.adam-aspire.co.uk/new-team-member-for-dpas/) - DPAS Dental Plans has welcomed a new member to the team, with Leanne Rose joining them as a Business Development Consultant. Leanne, has six years’ experience in NHS and private practices with roles including Dental Nurse, Treatment Coordinator and Practice Manager. She has a wealth of practical experience in building the online presence of practices,
- [E-Updates](https://www.adam-aspire.co.uk/e-updates/) - 2011 2012 January 2011 (PDF 3.5M) January 2012 (PDF 3.2M) February 2011 (PDF 3.6M) February 2012 (PDF 3.9M) March 2011 (PDF 4.8M) March 2012 (PDF 3.1M) April 2011 (PDF 4.2M) April 2012 (PDF 3.4M) May 2011 (PDF 3M) May 2012 (PDF 3.1M) June 2011 (PDF 4.2M) June 2012 (PDF 4.4M) July 2011 (PDF 11.2M) July 2012 (PDF 2.6M) August 2011 (PDF 11.3M) August 2012 (PDF 3.3M) September 2011 (PDF 11M) September
- [Example Page](https://www.adam-aspire.co.uk/example-page/) - Amet, consectetuer adipiscing elit Pellentesque sed dolorquam conguefer Mentum nisauris accumsan nulla Vel diamSed in lacus ut enim Amet, consectetuer adipiscing elit Pellentesque sed dolorquam conguefer Mentum nisauris accumsan nulla Vel diamSed in lacus ut enim
- [Downloads](https://www.adam-aspire.co.uk/downloads/) - COSHH Policy (PDF) COSHH Assessment Form (PDF) Fridge Temperature Monitoring Logbook (PDF) Treatment Coordinator (PDF) Health Check (PDF) BDA DCP Pay Survey 2010 (PDF) The Health and Social Care Act 2008 (PDF) GDC Patient Consent (PDF) GDC Patient Confidentiality (PDF) GDC Dental Team Working (PDF) GDC Complaints Handling (PDF) Essential Standards of Quality and Safety
- [Reduce your ADAM membership subscription through Tax Relief](https://www.adam-aspire.co.uk/reduce-your-adam-membership-subscription-through-tax-relief/) - Reduce your ADAM membership subscription through Tax Relief If you are a UK tax payer you can reduce the cost of your subscription fee through tax relief. In addition, you may also be able to backdate your claim for previous years. An annual subscription to a body shown in the list approved by HMRC is
- [Practice Focus](https://www.adam-aspire.co.uk/practice-focus/) - 2012 Spring 2012 (PDF 3.5M) Summer 2012 (PDF 2.9M) Autumn 2012 (PDF 2.1M) Winter 2012 (PDF 3M) 2013 Spring 2013 (PDF 2.4M) Summer 2013 (PDF 2.4M) Autumn 2013 (PDF 2.7M) Winter 2013 (PDF 2.4M) 2014 Spring 2014 (PDF 2.9M) Summer 2014 (PDF 2.2M) Autumn 2014 (PDF 21.8M) Winter 2014 (PDF 10M) 2015 Spring
- [ADAM Autumn Seminars](https://www.adam-aspire.co.uk/adam-autumn-seminars/) - Getting to grips with employment and HR law This half day seminar will cover: The headache of recruitment – do’s and don’ts Contracts – why should you have them and what should be included. Policies and procedures – understand what to do with a flexible working request, how to use your grievance and disciplinary procedure
- [Our Supporters](https://www.adam-aspire.co.uk/our-supporters/) - Our Supporters - Association of Dental Administrators and Managers
- [What providers would you recommend for online CPD for my nurses?](https://www.adam-aspire.co.uk/faq-36/) - Answer: One of our nurses uses the GDC website for all her CPD. There is a CPD section and she fills it in every time she goes on a course etc. It seems to work quite well for her! Answer: We use many different CPD providers but the one online is CTS, it's free but
- [What providers would you recommend for online CPD for my nurses?](https://www.adam-aspire.co.uk/faq-10/) - Answer: One of our nurses uses the GDC website for all her CPD. There is a CPD section and she fills it in every time she goes on a course etc. It seems to work quite well for her! Answer: We use many different CPD providers but the one online is CTS, it's free but
- [Does your practice pay for the CPD for staff?](https://www.adam-aspire.co.uk/faq-92/) - Question: Does your practice pay for the CPD for the staff? Or do the nurses have to pay for their own? Answer: We pay for the core CPD verifiable but they are responsible for the non-veri themselves. Answer: At the Practice where I work everybody pays for their own. Answer: We often arrange lunch/learn programmes
- [Does anyone have any information on cost-effective CRB Checks?](https://www.adam-aspire.co.uk/faq-6/) - Answer: Sue at Nightingales - sgordon@nightingalecare.co.uk cost per person £36. Answer: United Medicare Limited - Enhanced £42.90. Tel: 0208 306 2806. Answer: Denplan Answer: SafeChild - BDA preferential rates Answer: Cataphract Ltd - 13 Ventnor Drive, London, N20 8BT. Tel: 020 8446 4695 Fax: 0208 492 0662. Our contact was Barry Clark. Answer: Care Check -
- [Does anyone have any information on cost-effective CRB Checks?](https://www.adam-aspire.co.uk/faq-32/) - Answer: Sue at Nightingales - sgordon@nightingalecare.co.uk cost per person £36. Answer: United Medicare Limited - Enhanced £42.90. Tel: 0208 306 2806. Answer: Denplan Answer: SafeChild - BDA preferential rates Answer: Cataphract Ltd - 13 Ventnor Drive, London, N20 8BT. Tel: 020 8446 4695 Fax: 0208 492 0662. Our contact was Barry Clark. Answer: Care Check -
- [Who organises the DBS checks for the dentists and hygienists working at your practices?](https://www.adam-aspire.co.uk/faq-170/) - Q.Who organises the DBS checks for the dentists and hygienists working at your practices? Do any of your dentists and/or hygienists use the update service? If so, do they set themselves up for this? A.We use website, disclosure barring services and they have an online account where you credit the payment for an enhanced CRB
- [Surgery Refurbishment](https://www.adam-aspire.co.uk/faq-54/) - Question: We are looking to refurbish a surgery and I was wondering if anyone could recommend anyone in the North Yorkshire area (we are in Harrogate). We would like to ideally use a local firm but would look at the larger dental suppliers if they are recommended. Answer: We have recently refurbished 3 surgeries. Initially
- [Surgery Refurbishment](https://www.adam-aspire.co.uk/faq-67/) - Question: We are looking to refurbish a surgery and I was wondering if anyone could recommend anyone in the North Yorkshire area (we are in Harrogate). We would like to ideally use a local firm but would look at the larger dental suppliers if they are recommended. Answer: We have recently refurbished 3 surgeries. Initially
- [Book Online: Payment Options](https://www.adam-aspire.co.uk/book-online-payment-options/) - Thank you for booking online. Your application has been received. Pay securely via PayPal and Debit/Credit Card Please select your Delegate Rate from the drop-down menu below and click the Pay button. If you don't have a PayPal account, you can still pay without creating an account. Just choose 'Pay with a debit or credit
- [Work Experience DPL](https://www.adam-aspire.co.uk/faq-171/) - Can I accept a request for work experience from a school pupil who is interested in a career in dentistry? 24 March 2015 It is not unusual to receive a request for work experience from a school pupil. Observing in a dental practice can enhance the pupil’s understanding of dentistry and can assist them in
- [Cross Infection Procedure](https://www.adam-aspire.co.uk/faq-107/) - Question: I am interested in knowing if all practices follow the procedures below for cross infection control. If you do have you been obliged to allow in your day additional time or staff for these procedures to be carried out. If you do not allow additional time, how long does it usually take to complete
- [Cross Infection Procedure](https://www.adam-aspire.co.uk/faq-137/) - Q. I am interested in knowing if all practices follow the procedures below for cross infection control. If you do have you been obliged to allow in your day additional time or staff for these procedures to be carried out. If you do not allow additional time, how long does it usually take to complete
- [Sample Fail to Attend Letter 2015](https://www.adam-aspire.co.uk/faq-160/) - Q.Can anyone help please with a sample of a letter to NHS patients that continue to fail appointment? We have a Policy to cancel appointments given us 24 hour notice I am sure that many Practices have the same problem. I understand there some practices that send a letter advising such patients of de registration.
- [FGDP(UK) rejects amalgamation of regulators](https://www.adam-aspire.co.uk/fgdpuk-rejects-amalgamation-of-regulators/) - FGDP(UK) rejects amalgamation of regulators The Faculty of General Dental Practice UK (FGDP(UK)) has responded sceptically to proposals to cut costs by amalgamating the UKs health regulators. In response to a consultation by the Department of Health, it says it is not convinced that combining dental regulation with that of other professions could save money
- [Renew Membership](https://www.adam-aspire.co.uk/renew-membership/) - Renew Membership - Association of Dental Administrators and Managers
- [Benchmark your pay rates](https://www.adam-aspire.co.uk/benchmark-your-pay-rates-2/) - ADAM and specialist dental accountants Hazlewoods are working in partnership to produce their annual survey looking at current pay rates. The aim is to gain a better understanding of current rates of pay within the dental sector and provide participants with a benchmark against others in their region. One lucky respondent will win an iPad
- [Renew Membership: Thank You](https://www.adam-aspire.co.uk/renew-membership-thank-you/) - Your payment has been successfully received. A member of staff will be in touch with you to confirm your membership renewal shortly. If you have any questions, please contact us.
- [Join Online](https://www.adam-aspire.co.uk/join-online/) - Join Online - Association of Dental Administrators and Managers
- [Join Online: Thank you](https://www.adam-aspire.co.uk/join-online-thank-you/) - Your payment has been successfully received. A member of staff will be in touch with you to provide you with your membership details shortly. If you have any questions, please contact us.
- [Welcome to the Association of Dental Administrators and Managers](https://www.adam-aspire.co.uk/welcome-to-the-association-of-dental-administrators-and-managers/) - A very warm welcome from the Association of Dental Administrators and Managers (ADAM) Our aim is to represent all members of the dental administration team, whatever your job title may be: ...because we recognise that each and every administrative role is vital to the smooth and efficient running of a busy dental practice. Thank you
- [Email Sent Successfully](https://www.adam-aspire.co.uk/thanks-practice-manager/) - Thank you for your email which we have received. We will respond shortly however if your message is urgent please call us.
- [Water softener for washer disinfector](https://www.adam-aspire.co.uk/faq-169/) - Q.We are looking into getting a washer/disinfector. I was told that we need a water softener as we have hard water in the area. As our decon room is not large enough we need to house the softener in another part of the building. What this means is that ALL the water coming into the
- [Visiting tradesmen](https://www.adam-aspire.co.uk/faq-168/) - Q.I have been asked to create a policy/document for visiting tradesmen to the practice covering data protection? E.g. IT consultant, the plumber, lab tec, etc. Does anyone have such a document they could forward me to help? A.We have a visitor’s book that all tradesman sign in and out. It has the date, time (in
- [UDAs](https://www.adam-aspire.co.uk/faq-167/) - Q.Our NHS contract is a fair size one. Would anyone have a spreadsheet or some form of keeping a running count of how many UDAs are completed by each associate, how many remain from target etc. Yearly target percentage? Basically keeping track of UDA targets for the whole year is what I am looking for.
- [Trial Shift](https://www.adam-aspire.co.uk/faq-166/) - Q.I am recruiting a new registered nurse and would like to offer the short listed candidates a 'trial shift' I've never done this before. How would I pay a candidate for their time? Do they need to be on the payroll? A.We have had a couple in the past and paid them for their time out
- [Translator services](https://www.adam-aspire.co.uk/faq-165/) - Q.Does anyone know where we can get information on how to obtain a translator for a Romanian patient? I have contacted NHS England and they have told us we have to find our own interpreter and then they will reimburse costs. A.We use CITAS interpreting services A.Languageline. It's a telephone interpretor service. A.We’re in Sheffield
- [Trainee Nurse Indemnity Insurance 2015](https://www.adam-aspire.co.uk/faq-164/) - Q.We have a trainee dental nurse starting at the practice, I’ve spoken with our principal dentist indemnity providers regarding her cover, they have advised that she will not be covered under his supervision/policy and they do not provide indemnity for trainees. I spoke with GDC and they have advised me that the practice needs to
- [Temperature in Decon Room](https://www.adam-aspire.co.uk/faq-163/) - Q.I wonder if anyone can help – some of our nurses are complaining about the temperature in the decontamination room at work. It reached 28 degrees yesterday. HTM0105 guidance suggests that best practice means no fans or open windows or air conditioning. I wonder how other practices get around this issue. A.I believe you can
- [Staff Rotas](https://www.adam-aspire.co.uk/faq-162/) - Q.Can anyone help with how they plan/organise their staff rotas? We are currently experiencing a little unrest with our team particularly with some of the team not wanting to move or change who they work with. Given that we have 9 surgeries and they vary between orthodontic and general, we plan 1 month in advance
- [Staff Immunisations 2015](https://www.adam-aspire.co.uk/faq-161/) - Q.I have a couple of queries regarding staff immunisations, first of all regarding BCG. Do we need to have blood test results showing that we have all been immunised or is it sufficient to have a record of who has had it and when. Secondly regarding tetanus, I believe that boosters should be had 10
- [Replacement autoclave](https://www.adam-aspire.co.uk/faq-159/) - Q. I have just condemned my DAC autoclave to the great decontamination suite in the sky and need a replacement. What could you recommend? I don't want another DAC, it was temperamental and broke down a lot but I think it was the only machine that lubricated and sterilised. Please let me know if you
- [Registered Manager Regulations and Legal Implications (Nov 2015)](https://www.adam-aspire.co.uk/faq-158/) - Q. I’ve been asked my Principals to become our CQC Registered Manager (currently my boss holds this title!). Are you able to give me a few pointers as to what the legal implications of this could be for me & any advice you may have as to whether I should accept/decline this role? A.With regards
- [Receptions Duties](https://www.adam-aspire.co.uk/faq-157/) - Hi Denise, in response to your e-mail l really think this new PM is expected to do too much in order for her to do the job efficiently. Although being a fully private practice they may have very long appointments which would ease the stress, to be honest, l really think Andre her dentist should
- [Receptionist daily, weekly and monthly checklist](https://www.adam-aspire.co.uk/faq-156/) - Q.I was wondering if anyone could email me a list (daily, weekly and monthly) of what they are asking their receptionist to do. Ie a check list. I am finding that some things are just not being done and because there’s no check list I don’t get to find out till its too late!!! A.I
- [Problem with Prestidge vacuum autoclave](https://www.adam-aspire.co.uk/faq-155/) - Q.Does your practice use a Prestige vacuum autoclave, do you find it reliable? We’ve been experiencing issues with ours since new and I wondered if other practices are experiencing the same? A.We had a string of problems when our C3 first came to us. (We've had it 2 years now) The helix tests failed regularly
- [Private and Denplan practices in the south hourly rate self-employed hygienists](https://www.adam-aspire.co.uk/faq-154/) - Q.I wonder if any of my colleagues in the south in Private/Denplan practices would share with me the hourly rate they pay their self-employed hygienists. We pay £46, but charge them 12% of whatever they earn as surgery and fixed equipment rent. (Although we will be changing this to a fixed amount). We also pay them 50% of
- [Price comparisons for your stock ordering](https://www.adam-aspire.co.uk/faq-153/) - Q.Do you have any advice on doing price comparisons for your stock ordering? And does anyone have a dress code policy that they are willing to share with me? A.In regards to stock comparison I simply called up each supplier, Henry Schein, Dental Directory, Red Apple & Try-care (as these were suppliers who we could
- ["No dogs except guide dogs" Policy](https://www.adam-aspire.co.uk/faq-152/) - Q.Does anyone have a policy in place about no dogs in the premises except Guide dogs. Really need some advice on this as we have a lady who brings her Chihuahua in a bag into the practice. A.I know what that feels like... It's like the "smelly food" situation. With the exception of Guide Dogs
- [On-call Services](https://www.adam-aspire.co.uk/faq-151/) - Q.Our practice currently carries out its own on-call during evenings, weekends, bank holidays etc. We are mainly a private practice with around 4500 private patients. Each dentist is on call for their own patients and the dentists cover for each other when they are on holiday etc. We see around 5 patients each week out
- [Management of Sharps](https://www.adam-aspire.co.uk/faq-150/) - Q.In relation to Management of Sharps as I understand we are not allowed to re-sheath needles. I wonder what everyone is doing in their practice i.e. using disposable syringes, certain types of needle guards, etc. Has anyone done sharps risk assessment in their practice that they can share with us? A.We are using the Septodont safe
- [Legionella Risk Assessment 2015](https://www.adam-aspire.co.uk/faq-149/) - Q.Who do you use for your legionella risk assessment and how much does it cost? A.We use Brodex it is now £135.00 a year but will be more expensive for first year. Phone no 01704 834477 A.We use Bison Environmental. It cost £378 inclusive of VAT for our 2nd year check A.Hi there, we use Reef
- [Is it mandatory to have a defibrillator](https://www.adam-aspire.co.uk/faq-148/) - Q. Is it now mandatory for a dental practice to have a defibrillator? If so, can anyone recommend a good company to purchase one from? A.We have one purchased from a company called Martek. They keep us informed of “use by” dates for our replacement batteries and pads. Etc. A.I've been to CQC course last
- [How to Record KPIs](https://www.adam-aspire.co.uk/faq-147/) - Q.Does anyone know how to keep KPI records? We are a NHS (90%) and PVT (10%). If anyone could help me I'd really really appreciate it. Actually it would be lifesaver. A.Please find a Monthly KPI sheet that I adapt for Practices I work with. (this can be found in the template section of the
- [How often do you service autoclaves?](https://www.adam-aspire.co.uk/faq-146/) - Q.I’m currently looking at what we pay out for things at the practice and looking at any possible savings to be made. I am confused about how often autoclaves have to be serviced. I hear different things from the company that carries them out to what other managers have said. I feel like a lot
- [Health and safety implications for a lift in practice](https://www.adam-aspire.co.uk/faq-145/) - Q.Do you have a lift in your practice and what are the health and safety implications, restrictions and responsibilities in having one. A.We have a chair lift which is subject to 6 monthly maintenance/servicing and annual certificate of inspection Health & Safety – you have to ensure your fire evacuation is clear in terms of
- [Film and Phospor Plate Testing](https://www.adam-aspire.co.uk/faq-144/) - Q.Can anyone provide advice regarding film testing and/or phosphor plate testing for OPG/3d scanner? We have recently had one installed and are under the impression we need to do a step wedge test. I would welcome help with this as to what others do, and use and where you obtain the test equipment from. A.
- [Drugs and equipment required for a medical emergency](https://www.adam-aspire.co.uk/faq-143/) - Drugs and equipment required for a medical emergency Our priority is to carry out an assessment of the quality of primary care dental services. From this we make a judgement about whether they provide people with care that is safe, effective, caring, responsive and well-led, based on whether the regulations (including the fundamental standards) are
- [Does the water in the cleaning bowl, rinse bowl and the ultrasonic bath need to be below 45 degrees C?](https://www.adam-aspire.co.uk/faq-141/) - Q.Does the water in the cleaning bowl, rinse bowl and the ultrasonic bath need to be below 45 degrees centigrade? If so, why? Do you keep a thermometer to ensure that the water temperatures are below 45 degrees in your decontamination room? A.Yes we use a thermometer to make sure the water is less than
- [Dental Team Vaccine Department of Health Guidelines](https://www.adam-aspire.co.uk/faq-140/) - Dental Team Vaccine Department of Health Guidelines The Department of Health guidelines recommend that clinical members of the dental team should be up to date with the following vaccines: · Hepatitis B (HBV) vaccine (antibody titres for hepatitis B should be checked one to four months after the completion of a primary course of vaccine).
- [Dental Nurse Recruitment 2015](https://www.adam-aspire.co.uk/faq-139/) - Q.Just wondering if anyone in NW London area are finding it difficult to recruit for a dental nurse. I have advertised on gum tree and Indeed and there seems to be barely any response!!. I have done this in the past and have never come across this situation. Please let me know how
- [Dental Nurse Contract](https://www.adam-aspire.co.uk/faq-138/) - Q.I and have recently appointed a new dental nurse, does anyone have a model contracts you could send me. A.We use the BDA standard template and adjust it to our own practice needs, then we get the BDA to check it – to ensure it is legally required. A.We use a template from CODE. A.Contracts
- [CQC Matrix 2015](https://www.adam-aspire.co.uk/faq-136/) - Q.What matrix everyone is using for their CQC policies and evidence outcomes at the moment as we currently have a 2 draw filing cabinet with first draw being policies and procedures and second draw being evidence and its sectioned into outcomes, just after the new outcomes and sections- hope that makes sense, I have attached
- [COSHH Assessment 2015](https://www.adam-aspire.co.uk/faq-135/) - Q. I am looking for some help with our COSHH Risk Assessments. Can anyone recommend a good COSHH management solution to help me control our COSHH risk assessments? I would also like to hear from anyone with tips or advice for carrying out these risk assessments, and where I can get the relevant information for
- [Christmas 2015 and Bank Holidays](https://www.adam-aspire.co.uk/faq-134/) - Q.I was wondering if anyone could help me on a query I have, Christmas Day this year falls on a Friday and Boxing Day is the Saturday. The Friday is a bank holiday and the bank holiday is the Monday of the following week in lieu of Boxing Day. For team members who work 6 days
- [Asbestos](https://www.adam-aspire.co.uk/faq-133/) - Q. Can you ask other members if they have to have an asbestos certificate, or an energy efficiency certificate? During all the various inspections we’ve had over the last 25 years, no-one has ever asked for one, but one of the partners is having a valuation done and the company is insisting we need one!
- [Regulation 20 Duty of Candour](https://www.adam-aspire.co.uk/faq-132/) - The intention of this regulation is to ensure that providers are open and transparent with people who use services and other ‘relevant persons’ (people acting lawfully on their behalf) in general in relation to care and treatment. It also sets out some specific requirements that providers must follow when things go wrong with care and
- [Merry Christmas from ADAM](https://www.adam-aspire.co.uk/merry-christmas-from-adam/) - Please note the office will be closed on Wed 23 Dec 2015 until Mon 4 Jan 2016. We wish you all a very Merry Christmas and a Happy New Year!
- [X-Rays - How Long Do I Keep](https://www.adam-aspire.co.uk/faq-131/) - General Patient Records - 8 years after conclusion of treatment Children & Young People - Until the patient's 25th birthday. Or if the patient was 17 at conclusion of treatment, until their 26th birthday or 8 years after the patient's death if sooner. Maternity - 25 years after the birth of the child, including still
- [X-ray Repairs and Servicing](https://www.adam-aspire.co.uk/faq-130/) - Question: I wondered if you could recommend an x-ray machine repairer to us please. We have a Yakang x-ray machine which requires servicing/ and or repairing. We are based in Norfolk. Answer: I suggest you get in touch with Stephen Green & Associates – he is our RPA and is located close to you I
- [Unpaid time added on to holidays](https://www.adam-aspire.co.uk/faq-129/) - Question: I have started to come across a growing problem with staff trying to use unpaid time attached to holiday request when they have use their allocation. I have taken advice on unpaid time off from a professional body and been advised to have a policy for unpaid time off, and that it is a
- [Tatoo Policy](https://www.adam-aspire.co.uk/faq-128/) - Question: Does have anyone have a tattoo policy? We are considering offering a position to a young lady but she has a tattoo on her wrist. Answer: Our policy is simply if you have a visible tattoo ie, arms, neck, then it should be covered with a plaster whilst working. There are several girls in
- [Surgery Rent Increase](https://www.adam-aspire.co.uk/faq-127/) - Question: Would anybody of a two surgery practice care to share how much rent they are paying as our landlord is looking to increase ours to £11K. Answer: We pay £26,833 for a six surgery Answer: We used to have a 3 surgery practice and we were being charged £1000 per month 6 years ago
- [Storing Clean Uniforms](https://www.adam-aspire.co.uk/faq-126/) - Question: At the present time, we store our clean uniforms in our toilet. They are in a cupboard with each practitioner having their own shelve. We have been told that for infection control this is not acceptable because when the staff use the toilet, the spray from the toilet being flushed will land on the
- [Staff Personal Hygiene](https://www.adam-aspire.co.uk/staff-personal-hygiene/) - Question: One of our Dental Nurses seems to have a problem with personal hygiene. Some members of staff have remarked on it especially after using the facilities after her, and it is certainly noticeable in the surgery she works in especially when it is warm and so some patients must also be aware of it, but
- [Software for Staff Absence and Holiday](https://www.adam-aspire.co.uk/faq-125/) - Question: Do you use any a staff absence computer programmes to monitor holidays and sick leave? Something more sophisticated than pen/paper or an excel document? If so what is it called and would you recommend it. Answer: We use a software called Moneysoft Payroll Manager for both our payroll and staff holiday management. You can also use
- [Setting up CCTV in Practice](https://www.adam-aspire.co.uk/faq-124/) - Question: We are thinking of setting up a CCTV camera in reception/waiting room area (only) at our practice. I just wondered if anyone knows what the protocol for setting up a CCTV at dental practice is. Are there certain guidelines we need to be aware off? Do we need to make patients aware that premises are CCTV
- [Practice Paperwork](https://www.adam-aspire.co.uk/practice-paperwork/) - Question: We seem to have loads of paperwork at our practice as we ask patients to sign an estimate to confirm they have seen the price of the treatment needed and that they consent to treatment. We then file one copy of this and give one to the patient. This is done for EVERY appointment
- [Performance Related Pay](https://www.adam-aspire.co.uk/faq-123/) - Question: We are considering paying our staff a basic wage with performances enchantments linked to UDA targets and private income. Does anybody else do this and now do they find the results. Answer: We would welcome any feedback from any practice that does this or may have done this in the past. Answer: I would
- [Occupational Health for Staff](https://www.adam-aspire.co.uk/faq-122/) - Question: Do you have any provision for your staff regarding occupational health? If so, what sort of organisation do you use, what is offered and what / how do you pay - per item, a retainer or how does it work? I would also be interested to see how many practices don't provide this, or
- [FP17s How long do we need to keep them](https://www.adam-aspire.co.uk/faq-121/) - Question: Does anyone know how long we have to keep the old FP17s before destroying them please as they take up much needed archiving space? Answer: Its normally 11yrs but if you have Exact software you can scan them into the patients file and shred them which is the procedure we do at our clinic.
- [FP17DC How long do we need to keep them](https://www.adam-aspire.co.uk/faq-120/) - Question: Please can you help with advice on how long we need to keep FP17DC forms and print out from Washer disinfector and autoclave? Answer: I thought it was 11 years unless stored on the computer, then its forever?? Answer: From the IPS infection control audit - this is three years - we usually keep ours for up
- [Emergency Procedure Leader](https://www.adam-aspire.co.uk/faq-119/) - Question: Medical Emergency Procedure’ we have 2 dentists, they are both in 4 days a week and I feel they should attend any emergencies and the nurses stay with their patients, but who is to be the leader….are most PM’s leaders and who do they delegate to when they are not their as I am
- [Dental Finance Plans](https://www.adam-aspire.co.uk/faq-118/) - Question: We are considering offering credit facilities through a Dental Finance Company for our patients. Does anyone have any experience of this, ones to recommend or ones to avoid? Answer: Use Medenta, they are the best on the market for dental finance. If you are considering payment plans like Denplan, I would recommend DPAS for
- [Dealing with Racist Comments](https://www.adam-aspire.co.uk/faq-117/) - Question: Do you have any templates for advising staff on how to respond to a patient who is making racist comments about a member of staff? Answer: We had a similar thing but a patient making comments about other patients in the waiting room. We took the patient to one side and told them that the behaviour
- [CQC Provider Compliance Assessment](https://www.adam-aspire.co.uk/faq-116/) - Question: Has anyone worked through the CQC Provider Compliance Assessment? If you have can you give me some guidance and advice please? Don't really know where to start! Answer: November 2014 the CQC are going to review their dental strategy and outcomes. Can I check with you that you have a practice manual and audit files
- [Website Cookie Policy](https://www.adam-aspire.co.uk/faq-115/) - Question: What does your Cookie Policy on your website contain as we really do not know what we should be putting in it? Answer: COOKIES Our goal is to maintain your trust and confidence when browsing our website. What are cookies? When people use our website we keep track of what they do. This
- [Bariatirc Patients](https://www.adam-aspire.co.uk/faq-114/) - Question: How do you approach the sensitive subject of an individual’s weight and the maximum load on the dental chair? Has anyone had experience of equipment being damaged because of this issue and if so has the practice had to bear the cost of repair/replacement? Answer: We recently received a referral form from our CCG to
- [Auto-attend Telephone Script](https://www.adam-aspire.co.uk/faq-113/) - Question: I am upgrading my telephone system and I need to come up with a script for the auto attended (press 1 for... press 2.. etc.) and also a script for a promotional message to be played when the patient is hold. Would anyone be willing to share their script with me please to give
- [Associate Percentage - Lab Fees](https://www.adam-aspire.co.uk/faq-112/) - Question: What ratio of percentage do you pay an associate i.e. 40%/60% and also the ratio of the deduction that they make in connection with lab bills. Any feedback is greatly appreciated. Answer: We do 50% on lab fees and UDA value Answer: We pay 50% and deduct the lab bills. Seems to work quite
- [Setting up a Facebook Page for your Practice](https://www.adam-aspire.co.uk/faq-111/) - Question: We are thinking about creating a facebook page for the practice. Could anyone give me any advice on the best way to set up a practice page - my initial research suggests that you are unable to set up a business page if you already have a personal facebook page. Are there any
- [Online Booking Systems](https://www.adam-aspire.co.uk/faq-110/) - Question: Does anyone use an online booking system, in particular AppointMentor? We are currently looking at these systems and would be grateful for any feedback. Has anyone encountered any particular problems? Are you pleased with how it works, and has it eased the workload from the receptionist? I would be grateful for any feedback. Answer:
- [Front of House Training](https://www.adam-aspire.co.uk/faq-109/) - Question: I was talking to one or two managers at BDTA about training for our front of house team with an emphasis on customer service etc. and was wondering if anybody has any contacts or recommendations of anybody who can come and do either a full day or half day training in this area? I will be
- [Formal Chaperone Training](https://www.adam-aspire.co.uk/faq-108/) - Question: We have recently had our CQC inspection. He asked to see if our Chaperone Policy, which was fine but then he asked what formal 'Chaperone' training we had done and suggested an accredited course may be a good idea. I would be interested to see what training other practices have undertaken, if any? Answer:
- [Renewing Legionella Risk Assessment anually](https://www.adam-aspire.co.uk/faq-105/) - Question: I would like to find out if we are required to renew the Legionella Risk Assessment on an annual basis. If so, should we contact the authorised company who did the initial risk assessment for us or is this something that could be done by ourselves? Cost wise, I know what I would prefer,
- [Can a registered hygienist work as a dental nurse?](https://www.adam-aspire.co.uk/faq-104/) - A qualified and registered hygienist cannot work as a dental nurse unless she is registered as a dental nurse as well, there is no extra cost involved and no extra CPD.
- [Countdown](https://www.adam-aspire.co.uk/countdown/) - {loadposition user10}
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- [Who services Sirona C4 chairs in the Northamptonshire area?](https://www.adam-aspire.co.uk/faq-2/) - Answer: We are in North Yorkshire, a Sident engineer comes from Leeds to service our C8 chairs, you could try them as their head office is Chertsey, Surrey, so they must have a network of engineers to cover the country. Sident: 01932 582900 or service@sident.co.uk Answer: Try Steve Jarvis, based in Luton on 07779 619805 Answer:
- [Are coloured instrument identification bands within HTM 01-05 regulations?](https://www.adam-aspire.co.uk/faq-3/) - Answer: We still use some. As they aren't mentioned in the HTM 01-05 document we can only assume that they are still OK to use. Answer: We are still using them, they go through the autoclave so I do not see that this is an issue. Please let me know if you hear any different.
- [Where can I source competitively priced pharmaceuticals and disposables?](https://www.adam-aspire.co.uk/faq-4/) - Answer: We’ve just reviewed prices with all our suppliers and managed to save nearly half the price on gloves with same supplier just by telling them we were looking at other providers. Answer: Try Gompels. They're very cost effective for gloves, pinnies, masks and paper disposables. Answer: I use Kent Express and deal direct with
- [How much can we charge a solicitor for a copy of a patient's digital x-rays?](https://www.adam-aspire.co.uk/faq-5/) - It's up to the practice, but we charge £25 for any copies of patient's notes or x-rays. Hannah Hume BDPMA Team Manager and South East Regional Co-ordinator
- [How often do enhanced CRB checks need to be renewed?](https://www.adam-aspire.co.uk/faq-7/) - In response to your query, we only require a CRB Disclosure at the point of registration. We do not require a CRB to be renewed after a period of time. It is the decision of the Provider should they wish to do this. I hope this information is of help. Nazia Hayat Shared Services Officer
- [Where can I get an information security Risk Assessment document?](https://www.adam-aspire.co.uk/faq-8/) - If you go on http://www.psnc.org.uk/pages/ig.hmtl you will find the PSNC have given permission for us to use their template policies and this covers a lot of the IG requirements. I used the Information Mapping Tool guidance to help me with this, which can be found in knowledge base resources on the IG website. If you have
- [Where can I get the badges for my staff to record radiation levels?](https://www.adam-aspire.co.uk/faq-9/) - The people to contact are the Health Protection Agency Personal Dosimetry Service. Tel: 01235 822726 Email: personaldosimetry@hpa-rp.org.uk
- [Do you know anyone based in Surrey who maintain Getidy Vacuum autoclaves?](https://www.adam-aspire.co.uk/faq-11/) - Answer: We use Independent Inspections. We are based in Brighton and I think they are based in Watford. Tel: 02084213366, Fax: 02084215144 and our service chap is called Tony: 07915 388523. They are friendly and reliable. Answer: Paul Whatley of Serve-I.C.E. Ltd, 113 Potters Lane, Send, Surrey GU23 7AW. Tel: 01483751789 Fax: info@serve-ice.com. Answer: There
- [Do you know a company in Edinburgh who can advise and install an LDU?](https://www.adam-aspire.co.uk/faq-12/) - Answer: We are based in Paisley and we used Labplus, I'm sure they cover Edinburgh too. LDU very good and looks great. Answer: There are a few companies that offer specific LDU packages that spring to mind: McKenna Facilities Management in Bishopbriggs 0141 563 4000 info@mckennafm.com Space Solutions in Aberdeen (also with offices in the central belt) 0131 523
- [Do you know an engineer that installs Panoramic PC-10000 OPG machines?](https://www.adam-aspire.co.uk/faq-13/) - Answer: Broxdent - 01773 834819 sell Panoramic Corp Units so would probably be able to advise on installation, the unit will also need to be commissioned/tested by the practices RPA. Answer: You could try Peter Martin - 07802 673598. He used to work for Wright Cotterell, but is now freelance, and has got us out
- [Risk Assessment for a Pregnant Employee](https://www.adam-aspire.co.uk/faq-14/) - Click here to download.
- [Does a Scrub Nurse need to be registered with the GDC?](https://www.adam-aspire.co.uk/faq-15/) - If they are not working as a Dental Nurse then there is no need to be registered with the GDC. However, they must not be given the title 'nurse' as this can only be used by dental nurses who are registered with the GDC and will cause confusion. Probably something like "Scrub Room Operative" is politically-correct
- [How do you sterilise appliances when they come back from the lab?](https://www.adam-aspire.co.uk/faq-16/) - Question: How do you sterilise appliances when they come back from the lab? We understand this is not compulsory but it is recommended but can't find any guidance on what to use, etc. Answer: We use UOGUARD from dental directory. Soak for 10 mins and rinse really well. Answer: We use ‘Perform’ the same cold
- [What stock control systems do you have in place?](https://www.adam-aspire.co.uk/faq-17/) - Question: We have been concerned about our large consumables bills over the last couple of years and do have concerns regarding staff dishonesty. We are a very large 2 sited practice with a monthly spend well over £11,000. I am interested to know if anyone has had similar issues, especially after discovering the dental products
- [Do I need a music license?](https://www.adam-aspire.co.uk/faq-18/) - Question: I'm trying to get to the bottom of a possible scam, but am struggling to get anywhere! We were contacted by cold-call about a Music Licence by PRS. They said we required a music licence if we play the radio in reception and if any of our demo DVD's had background music on them
- [Registered Manager - Legal Responsibility](https://www.adam-aspire.co.uk/faq-19/) - Question: I am a practice manager and my principal has telephoned CQC’s helpline and has been assured that the legal responsibility has now been removed from the Registered Manager’s role, but there doesn’t appear to be a written updated version of the roles and responsibilities of the RM. Please can you confirm this is correct.
- [How does your practice allocate holidays?](https://www.adam-aspire.co.uk/faq-20/) - I would like to know if you insist that nurses take time off with their dentist, are made to keep some back for Christmas or maybe asked to space them out throughout the year. Answer: This year we have imposed their paid leave and said any other leave they require would be without pay. Legally
- [Discoloured nails](https://www.adam-aspire.co.uk/faq-21/) - Question: One of my dental nurses has been to see me. She has discoloured nails and this affects her confidence - she has them covered professionally with pink/white powder to disguise this. She has asked if she can continue with this to help with confidence issues. As I understand, the current guidance is that nails
- [CQC Job Title](https://www.adam-aspire.co.uk/faq-22/) - Question: Our query is that with CQC coming into force, the title of Practice Manager is dispute. One of our Dentists has taken on the role of Manager of the CQC programme, but I will be continuing with my Practice Managers duties. CQC seem to have problems differentiating between Dental Practice Managers and Medical/Nursing Home
- [Capitation Patients](https://www.adam-aspire.co.uk/faq-23/) - Question: Could anyone share with me how their practice pays an associate in respect of capitation patients. By this I mean what does the associate receive for their own capitation patients and those patients they see registered to another clinician in the practice. Answer: We make an "interschedule adjustment" the treating dentist charges the colleague
- [Associate Percentage - Referring Patients](https://www.adam-aspire.co.uk/faq-24/) - Question: Please could you share how you charge your dentists for the hygiene patients? we are charging the associates a fee for referring patients to the hygienist and others a percentage. We want to offer an incentive for referring and not make the associate feel they are being 'out done by' for sending patients for
- [Failed Hygienists' Appointments](https://www.adam-aspire.co.uk/faq-25/) - Question: We tend to fill our hygienist days but nearer the day, we can get quite a few cancellations and failed to attends. It does not always happen, but on some days we can have 2 or 3 gaps. Does this happen to everyone? Is it normal? Does anyone have any procedures in place to
- [Hand Washing Instructions](https://www.adam-aspire.co.uk/faq-26/) - Question: Hand washing instructions - ‘Is there such a thing’? I'm sure I have seen something like it in hospitals but am told that we ought to have these by each hand washing sink in our surgeries. Can you advise where I could get these signs from? Supplier details would be appreciated!’ Answer: We have
- [Are we allowed to pass on extracted teeth (autoclaved) to a local school?](https://www.adam-aspire.co.uk/faq-27/) - Legally you should obtain a signed release note from the patient the teeth were extracted from.
- [Who services Sirona C4 chairs in the Northamptonshire area?](https://www.adam-aspire.co.uk/faq-28/) - Answer: We are in North Yorkshire, a Sident engineer comes from Leeds to service our C8 chairs, you could try them as their head office is Chertsey, Surrey, so they must have a network of engineers to cover the country. Sident: 01932 582900 or service@sident.co.uk Answer: Try Steve Jarvis, based in Luton on 07779 619805 Answer:
- [Are coloured instrument identification bands within HTM 01-05 regulations?](https://www.adam-aspire.co.uk/faq-29/) - Answer: We still use some. As they aren't mentioned in the HTM 01-05 document we can only assume that they are still OK to use. Answer: We are still using them, they go through the autoclave so I do not see that this is an issue. Please let me know if you hear any different.
- [Where can I source competitively priced pharmaceuticals and disposables?](https://www.adam-aspire.co.uk/faq-30/) - Answer: We’ve just reviewed prices with all our suppliers and managed to save nearly half the price on gloves with same supplier just by telling them we were looking at other providers. Answer: Try Gompels. They're very cost effective for gloves, pinnies, masks and paper disposables. Answer: I use Kent Express and deal direct with
- [How much can we charge a solicitor for a copy of a patient's digital x-rays?](https://www.adam-aspire.co.uk/faq-31/) - It's up to the practice, but we charge £25 for any copies of patient's notes or x-rays. Hannah Hume BDPMA Team Manager and South East Regional Co-ordinator
- [How often do enhanced CRB checks need to be renewed?](https://www.adam-aspire.co.uk/faq-33/) - In response to your query, we only require a CRB Disclosure at the point of registration. We do not require a CRB to be renewed after a period of time. It is the decision of the Provider should they wish to do this. I hope this information is of help. Nazia Hayat Shared Services Officer
- [Where can I get an information security Risk Assessment document?](https://www.adam-aspire.co.uk/faq-34/) - If you go on http://www.psnc.org.uk/pages/ig.hmtl you will find the PSNC have given permission for us to use their template policies and this covers a lot of the IG requirements. I used the Information Mapping Tool guidance to help me with this, which can be found in knowledge base resources on the IG website. If you have
- [Where can I get the badges for my staff to record radiation levels?](https://www.adam-aspire.co.uk/faq-35/) - The people to contact are the Health Protection Agency Personal Dosimetry Service. Tel: 01235 822726 Email: personaldosimetry@hpa-rp.org.uk
- [Do you know anyone based in Surrey who maintain Getidy Vacuum autoclaves?](https://www.adam-aspire.co.uk/faq-37/) - Answer: We use Independent Inspections. We are based in Brighton and I think they are based in Watford. Tel: 02084213366, Fax: 02084215144 and our service chap is called Tony: 07915 388523. They are friendly and reliable. Answer: Paul Whatley of Serve-I.C.E. Ltd, 113 Potters Lane, Send, Surrey GU23 7AW. Tel: 01483751789 Fax: info@serve-ice.com. Answer: There
- [Do you know a company in Edinburgh who can advise and install an LDU?](https://www.adam-aspire.co.uk/faq-38/) - Answer: We are based in Paisley and we used Labplus, I'm sure they cover Edinburgh too. LDU very good and looks great. Answer: There are a few companies that offer specific LDU packages that spring to mind: McKenna Facilities Management in Bishopbriggs 0141 563 4000 info@mckennafm.com Space Solutions in Aberdeen (also with offices in the central belt) 0131 523
- [Do you know an engineer that installs Panoramic PC-10000 OPG machines?](https://www.adam-aspire.co.uk/faq-39/) - Answer: Broxdent - 01773 834819 sell Panoramic Corp Units so would probably be able to advise on installation, the unit will also need to be commissioned/tested by the practices RPA. Answer: You could try Peter Martin - 07802 673598. He used to work for Wright Cotterell, but is now freelance, and has got us out
- [Risk Assessment for a Pregnant Employee](https://www.adam-aspire.co.uk/faq-40/) - Click here to download.
- [Does a Scrub Nurse need to be registered with the GDC?](https://www.adam-aspire.co.uk/faq-41/) - If they are not working as a Dental Nurse then there is no need to be registered with the GDC. However, they must not be given the title 'nurse' as this can only be used by dental nurses who are registered with the GDC and will cause confusion. Probably something like "Scrub Room Operative" is politically-correct
- [How do you sterilise appliances when they come back from the lab?](https://www.adam-aspire.co.uk/faq-42/) - Question: How do you sterilise appliances when they come back from the lab? We understand this is not compulsory but it is recommended but can't find any guidance on what to use, etc. Answer: We use UOGUARD from dental directory. Soak for 10 mins and rinse really well. Answer: We use ‘Perform’ the same cold
- [What stock control systems do you have in place?](https://www.adam-aspire.co.uk/faq-43/) - Question: We have been concerned about our large consumables bills over the last couple of years and do have concerns regarding staff dishonesty. We are a very large 2 sited practice with a monthly spend well over £11,000. I am interested to know if anyone has had similar issues, especially after discovering the dental products
- [Do I need a music license?](https://www.adam-aspire.co.uk/faq-44/) - Question: I'm trying to get to the bottom of a possible scam, but am struggling to get anywhere! We were contacted by cold-call about a Music Licence by PRS. They said we required a music licence if we play the radio in reception and if any of our demo DVD's had background music on them
- [Registered Manager - Legal Responsibility](https://www.adam-aspire.co.uk/faq-45/) - Question: I am a practice manager and my principal has telephoned CQC’s helpline and has been assured that the legal responsibility has now been removed from the Registered Manager’s role, but there doesn’t appear to be a written updated version of the roles and responsibilities of the RM. Please can you confirm this is correct.
- [How does your practice allocate holidays?](https://www.adam-aspire.co.uk/faq-46/) - I would like to know if you insist that nurses take time off with their dentist, are made to keep some back for Christmas or maybe asked to space them out throughout the year. Answer: This year we have imposed their paid leave and said any other leave they require would be without pay. Legally
- [Discoloured nails](https://www.adam-aspire.co.uk/faq-47/) - Question: One of my dental nurses has been to see me. She has discoloured nails and this affects her confidence - she has them covered professionally with pink/white powder to disguise this. She has asked if she can continue with this to help with confidence issues. As I understand, the current guidance is that nails
- [CQC Job Title](https://www.adam-aspire.co.uk/faq-48/) - Question: Our query is that with CQC coming into force, the title of Practice Manager is dispute. One of our Dentists has taken on the role of Manager of the CQC programme, but I will be continuing with my Practice Managers duties. CQC seem to have problems differentiating between Dental Practice Managers and Medical/Nursing Home
- [Capitation Patients](https://www.adam-aspire.co.uk/faq-49/) - Question: Could anyone share with me how their practice pays an associate in respect of capitation patients. By this I mean what does the associate receive for their own capitation patients and those patients they see registered to another clinician in the practice. Answer: We make an "interschedule adjustment" the treating dentist charges the colleague
- [Associate Percentage - Referring Patients](https://www.adam-aspire.co.uk/faq-50/) - Question: Please could you share how you charge your dentists for the hygiene patients? we are charging the associates a fee for referring patients to the hygienist and others a percentage. We want to offer an incentive for referring and not make the associate feel they are being 'out done by' for sending patients for
- [Failed Hygienists' Appointments](https://www.adam-aspire.co.uk/faq-51/) - Question: We tend to fill our hygienist days but nearer the day, we can get quite a few cancellations and failed to attends. It does not always happen, but on some days we can have 2 or 3 gaps. Does this happen to everyone? Is it normal? Does anyone have any procedures in place to
- [Hand Washing Instructions](https://www.adam-aspire.co.uk/faq-52/) - Question: Hand washing instructions - ‘Is there such a thing’? I'm sure I have seen something like it in hospitals but am told that we ought to have these by each hand washing sink in our surgeries. Can you advise where I could get these signs from? Supplier details would be appreciated!’ Answer: We have
- [0% Finance](https://www.adam-aspire.co.uk/faq-53/) - Our practice uses R4 software, we are looking at offering 0% finance to patients for treatment plans incurring large costs. The finance company deduct their subsidy at source and then deposit the remainder into the practice bank account. How would you overcome allocating the full amount due to the appropriate patient finance, bearing in mind
- [Implant Nurse - Assisting](https://www.adam-aspire.co.uk/faq-55/) - Question: Do you have any information on implant nurses? We have a nurse who has some experience in implant assisting and can be considered competent, but is there regulation or recommendation for formal training in this area? Also her indemnity insurer suggests she declares that she nurses for implant procedures, but they so far only
- [Non-English Speaking Patients](https://www.adam-aspire.co.uk/faq-56/) - Question: What would you do if you had a patient who didn’t speak any English regarding CQC? Answer: We have multilingual emergency book on reception or we would use intran for translation. Answer: If you are an NHS practice your PCT should have telephone numbers for an interpreter . Answer: Here in Suffolk we have
- [Steriliser Servicing](https://www.adam-aspire.co.uk/faq-57/) - Question: I wondered if you could recommend a steriliser/disinfector servicing and maintenance company to us please. We have dealt with a company for a few years now and we are less than pleased with their customer care! Answer: We use Eschmanns, we did swap to DBG, but they were nowhere near as efficient, and we
- [IC Procedures & Training](https://www.adam-aspire.co.uk/faq-58/) - Question: Would anyone be able to provide me with any information regarding IC procedures and training. It would be interesting to know how other practice managers manage to train their staff in order to ensure they read and understood and are able to maintain the essential quality requirements/ standards at the practice in order to
- [Restraint Policy](https://www.adam-aspire.co.uk/faq-59/) - Question: Should we have a restraint policy in place for CQC compliance? If so, does anyone have a policy draft I can work from please. Answer: Please find attached a link which was provided from our PCT in Northampton which covers restraining patients, it's very informative and all staff can register and download certificates once completed. Please type
- [Legionella Policy](https://www.adam-aspire.co.uk/faq-60/) - Question: Does anyone have a robust Policy for Legionella they could share with me? Answer: Just to let you also know you have to use a qualified inspector to carry out the risk assessment the company we used was: Aqua Analyse Ltd 9 Bridge Avenue Maidenhead Berks SL6 1RR Tel: 01628 902 100 www.aquaanalyse.co.uk I
- [Receptionist Pay](https://www.adam-aspire.co.uk/faq-61/) - Question: Would anyone be willing to share what they pay their receptionists? We have 2 older ladies who have been with the practice 20+ years. Both have cut their hours right down, and the boss thinks they must be pretty much at the top of their pay scale. I have no idea if there is
- [Bribery Laws](https://www.adam-aspire.co.uk/faq-62/) - Question: Could you please enlighten me re: the Bribary Laws - would giving the nurses/receptionists free treatment, bleaching, cosmetic dentistry etc be considered a bribe or a perk too far ?! Answer: When I spoke to the legal guys he told me that free treatment was just a perk and not a bribe. If the
- [IC Procedures & Training](https://www.adam-aspire.co.uk/faq-63/) - Question: Would anyone be able to provide me with any information regarding IC procedures and training. It would be interesting to know how other practice managers manage to train their staff in order to ensure they read and understood and are able to maintain the essential quality requirements/ standards at the practice in order to
- [Nurses Pay](https://www.adam-aspire.co.uk/faq-64/) - Question: Would anyone be willing to share what they pay their nurse? As a result of the receptionist survey it appears that we may be underpaying our staff. Answer: Just to let you know we pay comparable rates of pay to our Receptionists and Nurses. I know of quite a few practices that pay the same
- [Sickness Pay](https://www.adam-aspire.co.uk/faq-65/) - Click here to download Sickness Pay Survey (March 2012)
- [0% Finance](https://www.adam-aspire.co.uk/faq-66/) - Our practice uses R4 software, we are looking at offering 0% finance to patients for treatment plans incurring large costs. The finance company deduct their subsidy at source and then deposit the remainder into the practice bank account. How would you overcome allocating the full amount due to the appropriate patient finance, bearing in mind
- [Implant Nurse - Assisting](https://www.adam-aspire.co.uk/faq-68/) - Question: Do you have any information on implant nurses? We have a nurse who has some experience in implant assisting and can be considered competent, but is there regulation or recommendation for formal training in this area? Also her indemnity insurer suggests she declares that she nurses for implant procedures, but they so far only
- [Non-English Speaking Patients](https://www.adam-aspire.co.uk/faq-69/) - Question: What would you do if you had a patient who didn’t speak any English regarding CQC? Answer: We have multilingual emergency book on reception or we would use intran for translation. Answer: If you are an NHS practice your PCT should have telephone numbers for an interpreter . Answer: Here in Suffolk we have
- [Steriliser Servicing](https://www.adam-aspire.co.uk/faq-70/) - Question: I wondered if you could recommend a steriliser/disinfector servicing and maintenance company to us please. We have dealt with a company for a few years now and we are less than pleased with their customer care! Answer: We use Eschmanns, we did swap to DBG, but they were nowhere near as efficient, and we
- [IC Procedures & Training](https://www.adam-aspire.co.uk/faq-71/) - Question: Would anyone be able to provide me with any information regarding IC procedures and training. It would be interesting to know how other practice managers manage to train their staff in order to ensure they read and understood and are able to maintain the essential quality requirements/ standards at the practice in order to
- [Restraint Policy](https://www.adam-aspire.co.uk/faq-72/) - Question: Should we have a restraint policy in place for CQC compliance? If so, does anyone have a policy draft I can work from please. Answer: Please find attached a link which was provided from our PCT in Northampton which covers restraining patients, it's very informative and all staff can register and download certificates once completed. Please type
- [Legionella Policy](https://www.adam-aspire.co.uk/faq-73/) - Question: Does anyone have a robust Policy for Legionella they could share with me? Answer: Just to let you also know you have to use a qualified inspector to carry out the risk assessment the company we used was: Aqua Analyse Ltd 9 Bridge Avenue Maidenhead Berks SL6 1RR Tel: 01628 902 100 www.aquaanalyse.co.uk I
- [Receptionist Pay](https://www.adam-aspire.co.uk/faq-74/) - Question: Would anyone be willing to share what they pay their receptionists? We have 2 older ladies who have been with the practice 20+ years. Both have cut their hours right down, and the boss thinks they must be pretty much at the top of their pay scale. I have no idea if there is
- [Bribery Laws](https://www.adam-aspire.co.uk/faq-75/) - Question: Could you please enlighten me re: the Bribary Laws - would giving the nurses/receptionists free treatment, bleaching, cosmetic dentistry etc be considered a bribe or a perk too far ?! Answer: When I spoke to the legal guys he told me that free treatment was just a perk and not a bribe. If the
- [IC Procedures & Training](https://www.adam-aspire.co.uk/faq-76/) - Question: Would anyone be able to provide me with any information regarding IC procedures and training. It would be interesting to know how other practice managers manage to train their staff in order to ensure they read and understood and are able to maintain the essential quality requirements/ standards at the practice in order to
- [Nurses Pay](https://www.adam-aspire.co.uk/faq-77/) - Question: Would anyone be willing to share what they pay their nurse? As a result of the receptionist survey it appears that we may be underpaying our staff. Answer: Just to let you know we pay comparable rates of pay to our Receptionists and Nurses. I know of quite a few practices that pay the same
- [Sickness Pay](https://www.adam-aspire.co.uk/faq-78/) - Click here to download Sickness Pay Survey (March 2012)
- [Software Systems](https://www.adam-aspire.co.uk/faq-79/) - Question: I would love to have some feedback from other ADAM members on software systems. We currently only use computers for a digital x-ray system, and office work, otherwise we are still fully paper based. We are a large, mainly private practice, and so what I would like to hear is other people's experience of
- [Self-employed Hygienists](https://www.adam-aspire.co.uk/faq-80/) - Question: We currently have 3 self employed hygienists, and are currently looking at changing the way the self employed ones are paid, as currently our practice bears the full costs and burden of any empty appointment slots. I would like to know if you pay your hygienists when they have gaps - be they unfilled
- [Qualification & Extra Duties Pay Rises](https://www.adam-aspire.co.uk/faq-81/) - Question: Does any one have set guideline in your practice for paying nurses, receptionist and dentist in terms of their experience, qualifications etc. How do you justify their pay rise in terms of additional postgraudate courses they do/additional roles they take on in the practice/or any thing else? If you have any information in relation
- [Recruiting A Hygienist](https://www.adam-aspire.co.uk/faq-82/) - Question: We are looking to recruit a new hygienist and I would be very grateful for any pointers and advice on what others have found to be the most effective places to advertise, or any particularly effective recruitment agencies. Answer: We had to recruit two hygienists recently and we got the best responses by
- [Sick Pay & Performance Bonus](https://www.adam-aspire.co.uk/faq-83/) - Question: 1. Do you pay company sick pay and if so how many days? 2. Do you use performance related bonuses/pay? If yes how does this work in practice? Answer: 1. No we don't. There are three days without pay, then SSP is paid. 2. Yes. Pay extra per attendance at each each implant. Pay extra
- [Air Conditioning](https://www.adam-aspire.co.uk/faq-84/) - Question: We are considering putting air conditioning into our practice. Can anyone recommend a company or let me know of any difficulties encountered when having it put in. Answer: We used a company called JGAC we found them to be friendly and professional company to work with and very good on price, they were quick
- [Average Costs](https://www.adam-aspire.co.uk/faq-85/) - Question: I have been tasked to find out average costs, if such a thing exists, for dental fees as we are planning on a price increase and want to know how our fees compare to others. We are based in Buckinghamshire. Is anyone prepared to share how much their practice charges for: Exams Exams scale and
- [Cleaning Protocol](https://www.adam-aspire.co.uk/faq-86/) - Question: Has anybody got a domestic cleaning policy and protocol for the practice cleaner, that they would be willing to share with me please? Answer: We downloaded our cleaning policy from the DPL extra web site and filled in the spaces where applicable.we also downloaded COSHH and Manual lifting regulations from the HSE website.
- [CQC Annual Fee](https://www.adam-aspire.co.uk/faq-87/) - Question: I wonder if anybody could tell me if they have been asked for a second payment of £800 from the CQC. As a practice we registered last April and paid our £800, in May 2012 I recieved an invoice for another £800 and rang them straight away to enquire what this £800 was for.
- [CQC Feedback](https://www.adam-aspire.co.uk/faq-88/) - Dear Colleagues, Our inspection was today and to say I was ready for the worst, was putting it mildly. However, our Inspector was a really pleasant chap who spent time at the start explaining what he was going to check and how we work towards the outcomes. An interesting point is that because we are
- [CQC Inspection - Washable Keyboards, etc](https://www.adam-aspire.co.uk/faq-89/) - Question: I was wondering if anybody who has had a CQC inspection could let us know if they looked at Washable Keyboards, Touch Free Soap dispenser's, Sanitiser dispenser's and moisturiser dispenser's. Answer: I had my inspection 10 days ago, and the inspector did not look at any of those, apart from the Sanitiser dispensers in
- [Dentist Review](https://www.adam-aspire.co.uk/faq-90/) - Click here to download.
- [DOCMAIL](https://www.adam-aspire.co.uk/faq-91/) - Question: Does anyone use the DOCMAIL system to send out recalls. I am concerned about patient confidentiality issues and would love to know more if anyone is using this with dental management software such as Software of Excellence - is it as cheap as they advertise and is it effective? Also does anyone currently use the
- [Dually Qualified Hygienist Therapist](https://www.adam-aspire.co.uk/faq-93/) - Question: I was wondering if anyone else employs a dually qualified hygienist/therapist who works almost exclusively as a hygienist. In our practice (which is completely private) there are issues developing as a result and I would be grateful to find out the experience of other practices e.g. nursing support: we have a nurse working alongside
- [Extended Working Hours](https://www.adam-aspire.co.uk/faq-94/) - Question: To help fulfil our contractual obligations we are looking at extending our working day to include an evening session. I would be most grateful for any information from members who have implemented this change, from problems with existing staff to expected average number of UDA’s for the evening session. We are a large NHS
- [Implant Percentage](https://www.adam-aspire.co.uk/faq-95/) - Question: I wonder if you can help, we have recently started implants in our surgery. I would really appreciate feedback on implant costs. We are finalizing payment terms with our dentist and it will help to learn from other practice manager’s experience on how costs are shared. For instance: If dentist bring their own implant
- [Information Governance](https://www.adam-aspire.co.uk/faq-96/) - Question: Does anyone have any ideas on where I can get an information security Risk Assessment document? It's one of the requirements for compliance with the information governance toolkit. Answer: If you go on http://www.psnc.org.uk/pages/ig.hmtl you will find the PSNC have given permission for us to use their template policies this covers a lot of
- [Legal Responsibility - Registered Manager](https://www.adam-aspire.co.uk/faq-97/) - Question: I am a practice manager and My principal has telephoned CQC’s helpline and has been assured that the legal responsibility has now been removed from the Registered Manager’s role, but there doesn’t appear to be a written updated version of the roles and responsibilities of the RM. Please can you confirm this is correct.
- [Life Support Training](https://www.adam-aspire.co.uk/faq-98/) - Question: Do we have a legal obligation to provide yearly training in basic life support for our staff? Answer: Great question! we do it anyway to cover outself and ensure that we meet basic requirement. I have never thought of the legal obligation except that staff has a legal obligation to have current certification and
- [Nurses Registration Fees](https://www.adam-aspire.co.uk/faq-99/) - Question: Please can you let me know if your practices pay for your nurses registration or do they pay for it themselves. We currently pay for it but as there are so many now we are reviewing this. Answer: We pay for half of our nurses and they pay the other half themselves. We used
- [Training Safeguarding Adults and Children](https://www.adam-aspire.co.uk/faq-100/) - Question: Would anyone be able to provide me with any information regarding a good Safeguarding children and vulnerable adult’s course? Is there anyone that you would recommend? We are a practice based in South West London and would be interested to have some guidance regarding this topic, also to know how other practices train their
- [Treatment Co-ordinator](https://www.adam-aspire.co.uk/faq-101/) - Question: I'm looking to introduce the role of Treatment Co-Ordinator within our practice and wondered what experience you have had of this within your own practices. I'd be grateful of any advice or tips you are willing to share with me. Answer: We were one of the first practices to introduce this role, the training
- [Ultrasonic Testing](https://www.adam-aspire.co.uk/faq-102/) - Question: Can anyone share with me what you are doing to comply with HTM 01-05 regarding ultrasonic bath testing and validation. Answer: Contact Henry Schein they are the experts on HTM 01-05- we attend a workshop 10/10 Answer: 3 monthly strip tests Answer: Because of the cost of testing and the hassle involved, as it
- [Uniforms Supplying](https://www.adam-aspire.co.uk/faq-103/) - Question: Does anybody have a protocol for the suppling of Uniforms, i.e. how many do Practice’s issue a year, what happens if someone puts on / loses weight, is the Practice responsible for providing and paying for new ones? Answer: We tend to buy the jackets for nurses and reception when they join the practice.
- [Become a Member](https://www.adam-aspire.co.uk/become-a-member/) - Simply complete the form below to receive an enquiry pack containing all the information you need on joining us: {ckform Registration}
- [Advertising](https://www.adam-aspire.co.uk/advertising/) - Your opportunity to influence dental practice decision makers ADAM exists to represent dental practice managers, administrators and treatment coordinators – anyone within the practice who aspires to dental practice management. We aim to provide advice and guidance through coaching, mentoring and a range of useful resources to encourage and extend our members’ professional development. Members
- [Advertising](https://www.adam-aspire.co.uk/advertising-2/) - Your opportunity to influence dental practice decision makers ADAM exists to represent dental practice managers, administrators and treatment coordinators – anyone within the practice who aspires to dental practice management. We aim to provide advice and guidance through coaching, mentoring and a range of useful resources to encourage and extend our members’ professional development. Members
- [Practice Focus Autumn 2012](https://www.adam-aspire.co.uk/practice-focus-autumn-2012/) - The latest issue of Practice Focus is now available in the Members' Area.
- [ADAM Awards 2013](https://www.adam-aspire.co.uk/adam-awards-2013-closing-date-extended/) - And the winners are... Clare Maidlow, Practice Manager of the YearLisa Parker, Treatment Co-ordinator of the YearKaren Wheeler, Administrator of the Year
- [ADAM Change of address/phone number](https://www.adam-aspire.co.uk/adam-change-of-addressphone-number/) - Important Notice Please note as of 1 January 2015, we have moved office. Our new address and telephone number is: 2 Wheatstone Court Davy Way Waterwells Business Park Quedgeley Gloucester GL2 2AQ Tel: 01452 729 522

## Pages

- [Welcome to the Association of Dental Administrators and Managers](https://www.adam-aspire.co.uk/) - A very warm welcome from the Association of Dental Administrators and Managers (ADAM) Our aim is to represent all members of the dental administration team, whatever your job title may be: ...because we recognise that each and every administrative role is vital to the smooth and efficient running of a busy dental practice. Thank you
- [Events](https://www.adam-aspire.co.uk/events/) - Dental Industry Events for dental practice manager and dental practice owners from the dental practice managers association
- [Jobs Board](https://www.adam-aspire.co.uk/jobs-board/) - Jobs Board - Association of Dental Administrators and Managers
- [Join Online: Payment Options](https://www.adam-aspire.co.uk/join-online-payment-options/) - Join Online - Association of Dental Administrators and Managers
- [Join Us](https://www.adam-aspire.co.uk/join-us/) - Join Us - Association of Dental Administrators and Managers
- [Sponsors](https://www.adam-aspire.co.uk/sponsors/) - Dental industry companies that support the dental association and its membership.Support of the association enables these companies to connect with members
- [Contact](https://www.adam-aspire.co.uk/contact/) - Contact - ADAM Aspire
- [Training & Courses](https://www.adam-aspire.co.uk/training-courses/) - Coming soon...
- [Renew Membership: Payment](https://www.adam-aspire.co.uk/renew-membership-payment/) - Renew Membership - Association of Dental Administrators and Managers
- [Members Only](https://www.adam-aspire.co.uk/members-only/) - The official website of the Association of Dental Administrators and Managers
- [The ADAM Team](https://www.adam-aspire.co.uk/the-adam-team/) - The Adam Team - Association of Dental Administrators and Managers
- [Forgotten your password?](https://www.adam-aspire.co.uk/reset-password/) - The official website of the Association of Dental Administrators and Managers
- [News](https://www.adam-aspire.co.uk/news/) - News - ADAM Aspire
- [Log In](https://www.adam-aspire.co.uk/log-in/) - Log in - ADAM Aspire

## The ADAM Team

- [Samantha Shoults](https://www.adam-aspire.co.uk/samantha-shoults/) - Samantha Shoults - ADAM Aspire
- [Natalie Hill](https://www.adam-aspire.co.uk/natalie-hill/) - With 18 years of experience in dentistry, Natalie has worked her way from receptionist to practice manager, overseeing both specialist and private practices. Her hands-on experience has given her a deep understanding of the challenges and opportunities within practice management. Now, as a consultant, she support dental practices with compliance, business strategy, and team development,
- [George Smith](https://www.adam-aspire.co.uk/george-smith/) - Since starting in her current practice in 1998 as a trainee dental nurse/receptionist, George has basically learnt on the job. She was fortunate to progress through to an administrative level using her accounting background to manage the business finance. She then undertook post grad qualifications in leadership and management which she feels has enabled her
- [Chris Baker](https://www.adam-aspire.co.uk/vacant-2/) - Honorary ADAM President Practice Marketing & PR Mentor
- [Alex McWhirter](https://www.adam-aspire.co.uk/andrew-bloomfield/) - Alex is the Practice Manager at North Cardiff Dental & Implants. She has previous experience in dentistry as a dental nurse and treatment coordinator, previously working within a busy NHS practice before moving into the world of private dentistry. Before training as a dental nurse, Alex attained honours in her degree in Environmental Sciences from Ulster
- [Mark Topley](https://www.adam-aspire.co.uk/vacant/) - Vice President - ADAM Aspire
- [Lisa Bainham](https://www.adam-aspire.co.uk/lisa-bainham/) - Lisa Bainham - ADAM Aspire

## Categories

- [Dentists](https://www.adam-aspire.co.uk/category/dentists/)
- [News](https://www.adam-aspire.co.uk/category/news/)
- [FAQs](https://www.adam-aspire.co.uk/category/faqs/)
- [Events](https://www.adam-aspire.co.uk/category/events/)

## Tags

- [dental practice finance](https://www.adam-aspire.co.uk/tag/dental-practice-finance/)
- [dental patient finance](https://www.adam-aspire.co.uk/tag/dental-patient-finance/)
- [dental uk](https://www.adam-aspire.co.uk/tag/dental-uk/)
- [dentistry uk](https://www.adam-aspire.co.uk/tag/dentistry-uk/)
- [dental compliance](https://www.adam-aspire.co.uk/tag/dental-compliance/)
- [dentalpracticemanager](https://www.adam-aspire.co.uk/tag/dentalpracticemanager/)
- [dental practice management](https://www.adam-aspire.co.uk/tag/dental-practice-management/)
- [dental practice owner](https://www.adam-aspire.co.uk/tag/dental-practice-owner/)
- [dental practice compliance](https://www.adam-aspire.co.uk/tag/dental-practice-compliance/)