I was talking to one or two managers at BDTA about training for our front of house team with an emphasis on customer service etc. and was wondering if anybody has any contacts or recommendations of anybody who can come and do either a full day or half day training in this area? I will be very interested to hear of any contacts who would be willing to help us.
We have an annual bespoke training day from Denplan once or twice per year – they are excellent, and tailor the training to suit your needs.
We've always found Denplan or the BDA to be very useful in customer care training for receptionists etc.
Tracy Stuart, this is very much her area of expertise.
I would recommend talking to Tracy Stuart. I have been on one of her day courses & she was excellent. I believe she has just started her own business & will go into practices for the day. Her company is called NBS Training. Look up www.nbstraining.co.uk
It might be worth contacting your local college as they quite often run 1 day courses in these areas. Otherwise dentcom's Anthony Asquith does a fantastic 1 day communications skills workshop in your practice, it really does help to understand patients and how to communicate with them effectively.
I would strongly recommend Emma John at Absolute Dental and Absolute Dental Training. She is excellent in training all of the team in customer service and front of house services.
We have had two training sessions with her about two years apart and the sessions changed the way we work and think about customer service.
She comes to the practice and holds an informal session – like a very productive practice meeting and she has great yet simple ideas that you may not have thought of.
I could not recommend her enough,
I would highly recommend Ashley Latter most of our dentists have attended his Ethical Selling 2 day course and all of our receptionists have attended his reception course, over the past few years.