Do you have any templates for advising staff on how to respond to a patient who is making racist comments about a member of staff?
We had a similar thing but a patient making comments about other patients in the waiting room.
We took the patient to one side and told them that the behaviour was not acceptable then sent them this in a letter also.
As the patient did do this again we completed her treatment then sent her a letter saying she was know de-registered from the practice (we are a mixed practice).
Under the NHS patients that are abusive to staff can have treatment withheld.
*Bulling and harassment policy can be found in the Templates section